OUR MOST FREQUENTLY ASKED QUESTIONS AND THEIR ANSWERS

How do I book a furniture pick-up in Santa Clara County?

To book a furniture pick-up in Santa Clara County, please fill out the online form here to have us call you. At this time, we are limited to receiving donations in Santa Clara County from Thursday to Saturday only. We receive furniture donations from residential, commercial, and business donors as well as colleges, hotels and retirement homes.

How much does the furniture removal/pick-up service cost?

Furniture pick-up and removal service fee is $65. This fee could be larger if there is a large number of items to be collected and they are located at a distant site. To provide cost-effective pick-ups, we ask our donors to include at least two or three pieces of furniture. There are exceptional cases in which one item can be picked-up; but, more pieces are appreciated.

Why do we charge for a furniture pick-up?

The fee, based on the volume of items we are picking-up and their location, is set a level that ensures we can run the service as a sustainable business model in the pursuit of our goal that everyone transitioning out of displacement or homelessness has access to furniture.

Specifically, the pick-up fee allows us to:

  • Operate a professional furniture removal service
  • Employ schedulers, drivers, navigators, and helpers to remove the items directly from your home or business and move them to our storage facility
  • Pay rent on our storage and staging spaces
  • Help pay for the delivery costs of moving furniture to a family in need
  • Sustain a 501 (C)(3) non-profit charity that is only partly funded by financial donations and grants

What items do we pick-up?

We pick-up the core types of furniture essential to help turning a living space into a home. However, they need to be:

In good useable condition

A good test is to ask yourself: Would I give this furniture to a close friend or family member? Gently used furniture is clean, functioning, and not in need of repair. Bay Area Furniture Bank does not have the space to clean or repair soiled or damaged items. Please do not attempt to give us furniture that has rips, stains, tears, cigarette burns, water damage, and/or pet hair. If you have any doubts about your donation, please send us pictures to help determine its acceptability.  The furniture we receive will find its way into the home of one of our clients. As such, we will only accept items that can be used as intended and valued by the furniture recipient. As long as your furniture has been gently used, we’d love to accept it for the community in need.

Free standing

Our clients are families and individuals transitioning out of displacement and homelessness, and in the large majority of cases, they are moving into small one bedroom /studio apartments. Our goal is to make it as easy as possible for them to move in, set-up and get back on their feet, so we do not accept large, bulky items to ensure that their delivery and set-up in the client’s apartment is as quick and easy as possible.

What specific items do we pick-up?

We accept the following items:

  • Sofas – No longer than 7 feet (No recliner parts)
  • Sleeper sofas – No larger than full size (54” x 75”)
  • Loveseats
  • Easy Chairs (No recliners and no wider than 3 feet)
  • Bookcases – No taller than 6 feet
  • Dressers
  • Chest of Drawers
  • Dining Tables
  • Kitchen Tables
  • Kitchen and Dining Chairs
  • Table Lamps
  • Floor Lamps
  • Coffee Tables
  • Night Tables
  • End Tables

If it is not on the list, we unfortunately cannot accept it.

We don’t usually take Ikea items, as they’re very breakable when moved, although we do make some exceptions.

Do I receive a Tax receipt?

When you choose to donate your furniture to the Bay Area Furniture Bank, you will receive a Donor Tax Form itemizing the items given. It is your responsibility for setting the value of the donated goods.

How do we know what families need our help?

We distribute home furnishings to Santa Clara County individuals and families who are in need through a network of local, social service agencies and non profit organizations. We are not open to the public. Our charter demands we work with partner agencies as they play a critical role by helping screen potential furniture recipients. This helps us focus on our commitment of ensuring those who transition out of displacement are given the best chance to succeed.

Furniture Donation Request Form

  • Pick-up and removal service fee is $65
  • Only items in good useable condition